800-343-4133
info@diamondtraces.com
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We have a knowledgeable staff ready to answer any and all questions you may have for us.
United State customers:
International customers:
1-800-343-4133
1-212-372-7750
Address:
64 W 48 Street
#1001
New York, NY 10036
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We typically respond to customer e-mails within one business day.
Send us your question in the form below, or send an e-mail:
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info@diamondtraces.com
customerservice@diamondtraces.com
contest@diamondtraces.com
payments@diamondtraces.com
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Monday through Friday
9:00 AM to 7:00 PM
Frequently Asked Questions ???
Do we offer Appraisals or Certificates ?
Will I be charged sales tax ?
Where should I keep my diamond jewelry ?
Will you create a custom piece of jewelry for me ?
How should I take care of my diamond jewelry ?
Why are our prices so low in comparison to Retail Stores ?
Are Clarity Enhanced Diamonds real diamonds ?
What if I want to return my order ?
Why are all of our items are in private listings ?
Can you laser inscribe my diamond for me ?
What if I need the ring resized ?
Can I buy from you if I live outside the United States ?
I like the diamond but I want to change the setting ?
What if I can't find the diamond I want on your site ?
If I send a payment today, How soon will I receive my purchase ?
What payment methods do you accept ?
Are the items sold on your site brand new and real ?
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