Yes. We have G.I.A Graduate Gemologists. These gemologists are an essential part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time at 1-800-343-4133.
All jewelry purchased from Diamond Traces are eligible for a free cleaning once a year. You may also return your jewelry to our offices for free prong tightening, re-polishing, rhodium plating and cleaning. Please contact our diamond expert and jewelry consultants at 1-800-343-4133 for more information.
Your item will be fully insured from the minute it leaves our office to the minute it arrived to your door.
As for continuing insurance, we recommend Chubb's or Jewelers Mutual, two highly reputable providers of diamond and jewelry insurance. You can use the personal appraisal that was provided to you with your order to obtain coverage. Diamond Traces does not insure jewelry. Click here to read more about jewelry insurance >
Diamond Traces jewelry warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating, all for just a small shipping charge. The jewelry warranty also covers the loss of small side diamonds, assuming that the loss was not caused by damage. However, even with our jewelry warranty, it is important to have your ring insured. Insurance covers both the loss of the entire ring and the loss of the center diamond. We highly recommend Chubb's or Jewelers Mutual. Click here to read more about jewelry insurance >
Sure, we can hold an item for 24 hours. In order to place a formal hold, simply contact our customer service at 1-800-343-4133 or info@diamondtraces.com.
Yes. At Diamond Traces, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring.
We offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewelry that we offer a money back guarantee. If you're not satisfied with your order, you have 30 days to return your item and receive a full refund.
Look-up for your answer in our Frequently Answer Questions:
