Diamond Traces

Contact Us

We are always more than happy to hear from you at Diamond Traces. For this reason, we offer you different ways to contact us.

Give us a call:

U.S. & Canada: 1-800-343-4133
International: 212-372-7750

Business Hours:
Monday - Thursday: 9:00am - 7:00pm (EST)
Friday: 9:00am - 5:00pm (EST)

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Diamond Traces Blog
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 Or, you can email us at info@DiamondTraces.com
Look-up for your answer in our Frequently Answer Questions:

Will I be charged sales tax on my order?

Diamond Traces only collects sales tax (8.875%) on orders that are shipped to New York.

Do you have gemologists on staff?

Yes. We have G.I.A Graduate Gemologists. These gemologists are an essential part of our customer
service team. If you have any further questions, you can speak with a graduate gemologist at any
time at 1-800-343-4133.

Do you care or clean for jewelry sold from your site?

All jewelry purchased from Diamond Traces are eligible for a free cleaning once a year.
You may also return your jewelry to our offices for free prong tightening, re-polishing, rhodium
plating and cleaning. Please contact our diamond expert and jewelry consultants at 1-800-343-4133
for more information.

Do you insure jewelry?

Your item will be fully insured from the minute it leaves our office to the minute it arrived to your door.
As for continuing insurance, we recommend Chubb's or Jewelers Mutual, two highly reputable providers of diamond and jewelry insurance. You can use the personal appraisal that was provided to you with your order to obtain coverage. Diamond Traces does not insure jewelry.
Click here to read more about jewelry insurance >

Do you provide an appraisal?

Yes. Every finished engagement ring or piece of fine jewelry valued at $500 or higher will be accompanied by a full personal appraisal.

What does your jewelry warranty covers?

Diamond Traces jewelry warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating, all for just a small shipping charge. The jewelry warranty also covers the loss of small side diamonds, assuming that the loss was not caused by damage. However, even with our jewelry warranty, it is important to have your ring insured. Insurance covers both the loss of the entire ring and the loss of the center diamond. We highly recommend Chubb's or Jewelers Mutual.
Click here to read more about jewelry insurance >

Can I place a diamond on hold?

Sure, we can hold an item for 24 hours. In order to place a formal hold, simply contact our customer service at 1-800-343-4133 or info@diamondtraces.com.

Will you create a custom piece of jewelry for me or make a small change?

Our diamond expert and jewelry consultants will help you create exactly what you want, simply call 1-800-343-4133.
Click here to read more about our custom piece >

I saw a ring on your site. Can I try it on?

Yes. At Diamond Traces, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring.
We offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewelry that we offer a money back guarantee. If you're not satisfied with your order, you have 30 days to return your item and receive a full refund.

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